Refund & Cancellation Policy

Last Updated: 10 December 2025
Website: smarterschool.in
Applies To: Online fee payments made by parents/guardians through the School website or mobile app.

1. Introduction

This Refund & Cancellation Policy outlines the conditions under which refunds may be issued for online fee payments made to Smarter School, Moonidih (“School”, “we”, “our”).
Parents/guardians are requested to read this policy carefully before making any online payment.

2. No Cancellation of Fees

School fee payments, once initiated and successfully completed through the online payment system, cannot be cancelled by the user.
Fees paid are considered final and non-reversible under normal circumstances.

3. Non-Refundable Fees

All school fees paid online are non-refundable, except in specific cases mentioned in Section 4.

Non-refundable fees include but are not limited to:

• Admission fees

• Tuition fees

• Examination fees

• Transport fees

• Activity fees

• Miscellaneous charges

The School does not provide refunds for:

• Change of decision

• Duplicate fee category selection by the parent

• Withdrawal of student during the academic year

• Incorrect data entered by the user

4. Refunds Under Exceptional Conditions

Refunds are permitted only under the following circumstances:

4.1 Failed or Pending Transactions

If the amount is deducted from your bank account but the transaction status is:

• Failed,

• Pending, or

• Not updated in the School system

the School will verify the transaction with the payment gateway and initiate a refund if payment has not been credited.

4.2 Duplicate Payments

If the user accidentally pays the same fee more than once for the same student, a refund will be issued after internal verification.

4.3 Technical Errors

Refunds may also be considered where a technical glitch or server error results in:

• Incorrect fee amount being charged

• Incorrect fee being applied

5. Refund Processing Timeline

Upon verification of the case, the refund process will take:

• 7 to 10 working days (payment gateway/bank-dependent)

The School is not responsible for:

• Delays caused by the bank

• Internal bank processing time

• Issues arising due to incorrect bank details provided by the user

Refunds will be returned to the same account from which payment was made.
No cash refunds will be issued.

6. Request Procedure for Refund

To request a refund, the parent/guardian must send an email to the School office with:

• Student Name

• Admission Number

• Class & Section

• Transaction ID / Payment Reference Number

• Date & Time of Payment

• Screenshot of bank statement (if required)

• Reason for refund request

After verification, the School will inform the parent of eligibility and timeline.

7. Transaction Charges

Any convenience fee, payment gateway charges, or bank charges will not be refunded under any circumstances.

Refunds apply only to the principal fee amount.

8. Dispute Resolution

If there is any discrepancy regarding payment status, the School will coordinate with the payment gateway and resolve the issue.
Parents are advised to retain payment receipts for future reference.

9. Policy Amendments

The School reserves the right to modify this Refund & Cancellation Policy at any time.
Changes will take effect immediately upon posting on the website.

10. Contact Information

Smarter School

B2/56, Moonidih, Dist-Dhanbad,
Jharkhand – 828129, India

Email: smarterskool@gmail.com
Phone: +91 9748597175

Working Hours:
Mon–Sat: 8:00 AM – 4:00 PM

If you want, I can now prepare:

✅ A PDF
✅ A DOCX
✅ A styled web page version (HTML)
Just tell me which format you need.